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Client Satisfaction – The
continuing Imperative
EPR Canada's member firms are
committed to maintaining the deeper client-focused Purpose
of:
- Continually striving to identify
and understand each client's needs, and satisfying those
needs through the timely provision of quality services that
will assist clients to fulfill their purposes.
Client Service – Satisfying
Client needs
Through commitment to the focused purpose of understanding
and satisfying client needs, EPR Firms continue to strive
to retain the confidence of existing clients, and earn the
confidence of a growing client base in all sectors of Canadian
business, both corporate clients and individual clients who
need personalized services.
EPR Canada will continue to work closely
with Canada's major accounting bodies, the Certified General Accountants Association,
the Institute of Chartered Accountants, and the Society of Certified Management Accountants,
on a variety of issues
affecting the accounting profession in Canada, including accounting
and auditing standards, education and training, taxation monitoring
and information, and professional practice liability.
EPR Canada intends to maintain valuable international links, through its affiliations with NACPAF and Morison International. These international links will continue to give each Member Firm increasing and broadened access to global strategic business opportunities, as well as practical information that strengthen and expand the quality of client services.
Practice Management – Client
focused
A core Strategic Objective of EPR Canada is the strong emphasis on maintaining excellence in quality, client satisfying, services. The owners of EPR Member Firms are fully committed to maintaining and improving their practices. Practice Development Services and Resources, which are continually being developed, refined and provided to Partner Firms, include:
- Regular Regional Practice Management Sessions, featuring presentations and discussions on current methods and systems of enhancing and improving the ways in which Member Firms can satisfy their clients' needs;
- The continuing development of inter-firm professional service support, enabling individual Member Firms to obtain specialty services for their clients;
- Comparative data on the performance of Member Firms, in order to constantly challenge their effectiveness and efficiency levels
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